[WEB4LIB] Re: Coping with Complaints about the Website: Balancing

[K.G. Schneider]

> In your situation, my honest response would be "I am not going to redesign
> our entire site for one person, especially when I have data that shows
> that
> many users are not having a problem."  

Which many organizations phrase as "thanks so much for your input! We'll
consider it carefully." ;)

Karen G. Schneider
kgs at bluehighways.com