[WEB4LIB] Re: Library lingo

[K.G. Schneider]

> What I do is listen to what the users ask for when they come to the
> reference desk, and then use those terms prominently in the web page.
> 
> Nothing beats staying in touch with your audience.

That's a great point, though search logs can also be very helpful, and so
can usability tests. One problem with going strictly by the language of
their users is they may be using what they think is your lingo in order to
communicate. 

Karen G. Schneider
kgs at bluehighways.com