Library Conflict Management Online Lyceum from ARL/OLMS

[ARL/OLMS Online Lyceum]

Library Conflict Management
ARL/OLMS Online Lyceum Course
September 20-October 8, 2004
http://www.arl.org/training/conflict.html
$300 for ARL members
$350 for nonmembers

Conflict is inevitable. Individuals and groups that need to work 
together find that they purport conflicting goals, priorities assigned 
to those goals, and strategies to achieve them. Regardless of your 
position in the library, knowing how you and others respond to conflict 
can make it easier to manage. This interactive ARL/OLMS Online Lyceum 
course will teach you an understanding of conflict dynamics so that you 
may select and apply conflict management tools to constructively respond 
to workplace differences and disputes.

In this course you will:

* Learn to define conflict management.
* Recognize why conflict management skills are important and gain an 
understanding of conflict dynamics.
* Learn how to analyze conflict and discover hidden interests/issues 
that can prevent individuals and groups from effectively strategizing 
around conflict.
* Become familiar with conflict management tools and how to apply them.

Library Conflict Management incorporates elements of both synchronous 
(real-time) and asynchronous interaction with the course facilitator and 
a global peer network via a course bulletin board, chat rooms, and 
regular e-mail. In addition, participants receive written facilitator 
feedback to course assignments.

Target Audience
This course will benefit anyone who must interact with others in their 
work processes or decisions, including team members, managers, 
departmental groups, library professionals who interact with patrons, etc.

Instructor
* Deborah Turner, Head of Access Services, University of 
California-Santa Cruz, and ARL/OLMS Adjunct Faculty

For detailed course information, including technical requirements and 
the course schedule, please visit 
http://www.arl.org/training/conflict.html.


If you have any questions, please visit our Frequently Asked Questions 
page at http://www.arl.org/training/faqs.html or contact Karen Wetzel, 
ARL/OLMS Program Officer for Distance Learning, at karen at arl.org or by 
phone: 202-296-8656.

-- 
Karen A. Wetzel
Program Officer for Distance Learning
Association of Research Libraries
21 Dupont Circle, Suite 800
Washington, DC 20036
Tel.: 202-296-8656
Fax: 202-872-0884
karen at arl.org