[WEB4LIB] RE: Exchange Server and Webmail

[Chris Murphy]

We limit ports insofar as they are limited by a normal firewall, but we 
don't limit the standard ports such as those used for HTTP or HTTPS.

I suspect, like some others who responded, that the problem is not 
inherent to our system but is a consequence of the configuration of the 
system these folks are trying to access. We see the problem so 
infrequently that it seems disproportionately low to the number of 
Exchange servers out there. If it were our system, I would expect to see 
more people having difficulty accessing their web mail.

Thanks to everyone for your replies and suggestions. I'm going to try 
them if/when someone has trouble accessing their Exchange server 
account. If any solution seems to do the trick, I'll let you know.

Thanks again,

Chris

-- 
Christopher Murphy
Information Systems Manager
The Community Library, Ketchum, Idaho
chrism at thecommunitylibrary.org
http://www.thecommunitylibrary.org
208.726.3493 x111

Genny Engel wrote:
> The only webmail access issue I've seen around here is when the webmail
> is on a nonstandard HTTPS port.  On our wireless service we only allow
> HTTP to port 80 and HTTPS to port 443, but some patrons use a webmail
> address that immediately redirects from one of those ports to a
> different port.  At that point the patron is unable to proceed.  Do you
> limit which ports you allow traffic to?  
> 
> 
> 
> 
> 
>>-----Original Message-----
>>From: Chris Murphy [mailto:chrism at thecommunitylibrary.org] 
>>Sent: Tuesday, August 10, 2004 6:11 PM
>>To: Multiple recipients of list
>>Subject: [WEB4LIB] Exchange Server and Webmail
>>
>>
>>Occasionally, patrons on our public Internet stations report not
> 
> being 
> 
>>able to access their web based email accounts at their 
>>corporation/university/etc. In each case I've seen, the interface 
>>appears to be with a Microsoft Exchange Server.
>>
>>By policy, our public Internet stations do not permit access to 
>>Microsoft Outlook or Outlook Express, and I am guessing the server 
>>requires some form of Outlook be installed on the client computer.
>>
>>Is this correct? We don't use MS Outlook, and our mail server uses 
>>Linux, so I am inexperienced with Exchange servers and their 
>>requirements for web access.
>>
>>I see this problem only a handful of times per year, but if there is
> 
> an 
> 
>>easy way to get around it without enabling Outlook, I would 
>>like to do so.
>>
>>Any advice or tips will be appreciated.
>>
>>Thanks,
>>
>>Chris
>>
>>-- 
>>Christopher Murphy
>>Information Systems Manager
>>The Community Library, Ketchum, Idaho
>>chrism at thecommunitylibrary.org 
>>http://www.thecommunitylibrary.org 
>>
>>
> 
> 
> 
> 
> Genny Engel
> Internet Librarian
> Sonoma County Library
> gengel at sonoma.lib.ca.us
> 707 545-0831 x581
> 
> 
>