[WEB4LIB] Email reference/web-based email

[Judit E. Sedillos]

Susan,

you might like to take a look at Request Tracker. It's a web-based 
ticketing system (the name says it all) we are using in conjunction with 
email accounts for multiple purposes (computing help, interlibrary loan 
requests, etc). I think it would meet your needs mentioned below quite nicely.
The url for more info is:
http://www.fsck.com/projects/rt/

And it's free!


At 01:14 PM 3/27/02 -0800, you wrote:
>Please excuse a very rudimentary question!
>
>We would like to begin offering an email reference service. I have a form
>set up and ready to go and in testing, it seems to work well. I thought all
>would be well until the Reference Librarian said he wanted staff to be able
>to manage the service from multiple staff PCs within the Reference
>Department, instead at just the Reference Desk (duh, makes sense). Now I'm
>trying to find a way to offer a web interface to the POP3 account we'll use.
>I found something that at least looks good called MollyMail
>(http://www.mollymail.com/webmail/) from EmuMail (http://www.emumail.com).
>How safe/reliable might this be? I've also been looking at Perl scripts from
>the CGI Resource Index
>(http://cgi.resourceindex.com/Programs_and_Scripts/Perl/Web_Based_E_Mail/).
>Any recommendations? Free is nice but not required.
>
>Thanks for any assistance.
>
>Susan Sloan
>Boca Raton Public Library, Florida

Judit Sedillos
Computer Resource Specialist
UCSC McHenry Library
jsedillo at cats.ucsc.edu
(831) 459-4515

"Objects in calendar are closer than they appear." --Jim Duncan