(Usability testing)

[VanderHart, Robert]

Thomas,

I assume you will be performing direct observations during your tests (as
opposed to videotaping users)?  Then it's handy to have an observer form
made up with lots of space to record everything the users says and does.
Every comment, every mouse click may have significance.  I'll send you (in a
separate email) a sample form that we've used in past usability studies.


Robert J. Vander Hart
Electronic Resources Librarian
The Lamar Soutter Library
University of Massachusetts Medical School
55 Lake Avenue N
Worcester  MA  01655

Voice: (508) 856-3290
Fax: (508) 856-5899
Email: Robert.VanderHart at umassmed.edu
Web: http://library.umassmed.edu

_________________________________________________________________________
Your message:

Topic No. 7

Date: Thu, 21 Mar 2002 13:18:22 -0800
From: "McCoy, Thomas" <TMccoy at city.newport-beach.ca.us>
To: "'web4lib at webjunction.org'" <web4lib at webjunction.org>
Subject: (Usability testing)
Message-ID:
<69DB2122006FD511AE44009027406B242D59BE at exchange_lib.city.newport-beach.ca.u
s>

This library will be conducting Usability tests on our Web site.  I know
most of the basics on how to conduct these tests, but I call upon the wisdom
of the WEB4LIB... to see if anyone has tips or tricks that they've
discovered in conducting their own tests.  Thanks in advance for your
advice!


Sincerely,
Thomas McCoy
http://www.city.newport-beach.ca.us/nbpl



Robert J. Vander Hart
Electronic Resources Librarian
The Lamar Soutter Library
University of Massachusetts Medical School
55 Lake Avenue N
Worcester  MA  01655

Voice: (508) 856-3290
Fax: (508) 856-5899
Email: Robert.VanderHart at umassmed.edu
Web: http://library.umassmed.edu