Digital reference case studies bibliography

[Sloan, Bernie]

I've just put together a brief bibliography of live digital reference case
studies:

http://www.lis.uiuc.edu/~b-sloan/digicase.htm 

This bibliography contains articles/papers/reports/case studies written
about live digital reference services at specific libraries, written by
people with some sort of formal affiliation with the project. In other
words, people reporting about experiences with their digital reference
projects.

If you have additional entries for the bibliography, please let me know.

Bernie Sloan
Senior Library Information Systems Consultant
University of Illinois Office for Planning and Budgeting
338 Henry Administration Building
506 S. Wright Street
Urbana, IL  61801

Phone: (217) 333-4895
Fax:   (217) 265-0454
E-mail: bernies at uillinois.edu