[WEB4LIB] DSL Woes

[Masters, Gary E]

Greetings:

My brother, Wayne Masters, is in charge of the Pronto project (which is DSL
for Southwest Bell).  I guess you could try to get in contact with him and
see who can help.  He is quite proud of the progress and thinks many of the
early problems have been solved.  I am sure that he wants you to get prompt
and good answers.

Sorry you have had problems.

Gary



Gary E. Masters
Librarian (Systems)
CDRH - FDA
(301) 827-6893 

	-----Original Message-----
	From:	Donald Barclay [SMTP:dbarclay at library.tmc.edu]
	Sent:	Friday, January 11, 2002 5:27 PM
	To:	Multiple recipients of list
	Subject:	[WEB4LIB] DSL Woes

	We have been getting scattered reports that DSL users cannot access
our
	library webpages (www.library.tmc.edu). At first the reports came
	exclusively from users (including two of our librarians) of
Southwestern
	Bell DSL, but today we got a report from someone using RoadRunner
DSL. Does
	anyone know of any reason why webpages that are otherwise completely
	accessible cannot be accessed by users of DSL?

	We tried to contact Southwestern Bell DSL about this problem, but
they won't
	respond to their own customers, much less us.

	One far-out thought we had was this: The numerical IP of our main
webserver
	is 192.68.30.200. Numerical IPs that begin with 192.68.*.* can be
used for
	private networks. Could the DSL providers be blocking IPs that start
with
	"192.68" in the belief that they are protecting private networks?
	Interestingly, one of our DSL-using librarians reports that another
website
	she cannot hit using DSL is www.sun.com, and the numerical address
of this
	site begins with "192" (though the second part of the address is not
"68").

	Any ideas will be much appreciated.

	Donald A. Barclay
	Assistant Director for Systems and Informatics
	Houston Academy of Medicine--
	Texas Medical Center Library
	dbarclay at library.tmc.edu
	713.799.7120

	always the beautiful answer
	who asks a more beautiful question
	                 --e.e. cummings