Instant Messenger and reference services

[Paul Taylor]

Bill Drew's site inspired me to ask the list about their use of Instant 
Messenger services for reference. I recently suggested this to our 
librarians, and was immediately shot down for various reasons--better suited 
to 24/7 services, we're not always at the desk, etc. (For each of which there 
is a simple answer, but why trouble you by preaching to the choir?).

I am told that this was a thread earlier on the list, but I couldn't find it 
in a search. Would anyone care to elaborate on their use of Instant 
Messenger, etc., as part of their reference services, or direct me to the 
thread repository? :)
-Paul
-- 
Paul Taylor
Computer Coordinator
Salem-South Lyon District Library
9800 Pontiac Trail
South Lyon, MI 48178

248-437-6431 phone
248-437-6593 fax
http://south-lyon.lib.mi.us