Report on a 24x7 collaborative live reference service

[Sloan, Bernie]

I've just completed a new report on the "Ready for Reference" project. The
Ready for Reference service is a collaborative 24x7 live reference service
being piloted by eight college and university libraries in the Alliance
Library System in Illinois. Funding for this grant was provided by the
Illinois State Library, a division of the Illinois Office of Secretary of
State, using federal Library Services and Technology Act (LSTA) funding. The
Ready for Reference project uses the eGain web call center software, as
modified and marketed by Library Systems and Services, Inc. (LSSI).

The report is available at:

http://www.lis.uiuc.edu/~b-sloan/ready4ref.htm

Please note that this report replaces/updates an earlier document that used
the same URL. The new document is more complete and provides more detail. If
you've accessed the earlier report, you will want to go back and check this
new version.

Bernie Sloan
Senior Library Information Systems Consultant
University of Illinois Office for Planning and Budgeting
338 Henry Administration Building
506 S. Wright Street
Urbana, IL  61801
Phone: (217) 333-4895
Fax:     (217) 265-0454
E-mail: bernies at uillinois.edu