Email support tracking package

[Jerry Kuntz]

After trialing an unrelated product from HumankindSystems, they sent me an announcement about their new AnswerTrack product:
http://www.humankindsystems.com/answertrack/
...which though designed for corporate customer support departments, looks like it has many features that would benefit email reference services.


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Jerry Kuntz
Electronic Resources Consultant
Ramapo Catskill Library System
jkuntz at rcls.org
Author, KidsClick! Web Searching Skills Guide, http://www.neal-schuman.com/db/3/173.html
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