[WEB4LIB] Re: Managing E-mail Reference Questions

[Lee Jaffe]

We're using a free help-desk product called RequestTracker
http://www.fsck.com/projects/rt/ for our technical support
but I've thought it would make a great online reference desk
tool.  Users can submit requests via email -- different addresses
relate to different queues -- or forms.  There are a lot of tools
there for commenting, replying and managing the response.

-- Lee Jaffe, UC Santa Cruz