Did they fix it? Accessing online data

[Robert Sullivan]

>So my question is, did the company  fix it?  We had told them several times.
>Or is there another explanation?  Has anyone else had problems with this
>database?

There was a bug in IE 5.01 which caused problems with PDF files with long URLs,
common in Infotrac, Ebscohost, etc.  It was fixed in 5.01 SP2.  Upgrading to
5.5 would also solve it.  It was not related to the Acrobat version.

>If the advanced security option for IE "Do not save encrypted pages to disk"
>was checked, it would not show the monograph.  I tried this solution with
>several computers that would not work and as soon as I unchecked that box,
>it worked perfectly.  

All our computers have this setting enabled.  I don't believe it is related to
the PDF problem, unless you have a different problem.

>If it were checked again it would not work.  A day later, we learned that some
>computers at another site still would not work. They could be fixed by going
>to Acrobat (either 4 or 5) and checking the box in general preferences to have
>Acrobat work with the browser.

This was the solution Ebsco gave us, and we used it until 5.01 SP2 came out. 
We haven't seen this problem since.

Bob Sullivan                               scp_sulli at sals.edu
Schenectady County Public Library (NY)     http://www.scpl.org