trouble-shooting for reasons why our squid proxy server log-in box is not popping up in MSExplorer 5.5

[Renee J. LaPerriere]

Greetings, oh collective wisdom!

Here are the facts:
1) our proxy server is working fine
2) most of the patrons accessing the proxy server are successful
3) about 4 of our patrons (all of whom are using MS Windows 5 or higher) 
are encountering a problem when they try to log-on--
as far as we can tell, they have configured their local computers correctly 
(w/ re: proxy servers IP address and port #) and all "cookies" are 
enabled.  However, our proxy-server log-in box is not popping up on their 
screens when they refresh/reload.

Does anyone have any ideas?

Thanks,
Renee
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Renée LaPerrière de Gutiérrez
Reference/Special Collections Librarian
rlaperriere at tamiu.edu
http://www.tamiu.edu/~rlaperriere/

Texas A&M International University
Killam Library #308
5201 University Blvd.
Laredo, TX  78041-1900
Phone:(956)326-2404
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