[WEB4LIB] RE: Online live reference services

[Jana Ronan]

That's a very interesting question Bernie.  I can't wait to see what people
have to say.

RefeXpress, our service, is not.  But it is not in operation at the moment,
as we have been negotiating for new software (NetAgent)to run the service.
I expect that the service will resume in around a month.  When we get
service reinstated, I will campaign to get a link posted on campus pages
where it would be useful.  It's a great idea to promote the service.

Jana Ronan
Program Director for Undergraduate Library Services
George A. Smathers Libraries
University of Florida, Gainesville  32611-7001
jronan at ufl.edu <mailto:jronan at ufl.edu> 


-----Original Message-----
From: Sloan, Bernie [mailto:bernies at uillinois.edu]
Sent: Thursday, September 21, 2000 5:10 PM
To: Multiple recipients of list
Subject: [WEB4LIB] RE: Online live reference services



Karen's request reminded me of something I've been meaning to ask for
awhile. If your library offers online reference services (chat, video,
e-mail, Web form, synchronous, asynchronous, I'm not picky about the
medium), do you have links to this service from any non-library Web pages? 

Here's an example. At a college or university, it's relatively common to see
a link to an "ask-a-librarian" service on the library's home page. But do
any academic libraries have an "ask-a-librarian" link on other campus Web
sites/pages? The institution's home page? Departmental Web sites? Sites that
students need to go to on a regular basis?

Thanks!

Bernie Sloan

-----Original Message-----
From: Karen G. Schneider [mailto:kgs at bluehighways.com]
Sent: Thursday, September 21, 2000 7:19 AM
To: Multiple recipients of list
Subject: [WEB4LIB] Online live reference services


For an upcoming column in American Libraries, I'm discussing online, live,
librarian-delivered reference services.  If you're providing these services
I'd like to hear from you (I've heard from LSSI, which is developing a
service to sell to libraries).   Please email me personally at
kgs at bluehighways.com .

Karen G. Schneider kgs at bluehighways.com
Assistant Director of Technology
Shenendehowa Public Library, Clifton Park, NY
http://www.shenpublib.org