[WEB4LIB] Patron Internet Machines

[Sherie Brown]

We have seven public internet machines also running Winselect and have
CONSTANT problems as you described. They also have another layer of
security, Carl's "Everybody's Menu Builder."  We used to use only
Netscape, but just last week changed to IE (thanks to the list discussion
on Hotmail problems) but that has not improved the overall situation.  We
have a T-1 line, so I don't suspect bandwidth problems.  I don't think we
have two machines alike in regards to memory or processors--some are
dinosaurs, some fresh from the box.  But they ALL freeze up.  As you know,
it is inconvenient to reboot through all these security layers.  When the
browser quits responding, you can't even close the program.

Some shifts at the reference desk involve rebooting the machines on a
rotating basis, as one after another quits responding.  AAAARRRGGGHHHH
I understand your frustration, as it is shared by our staff and public.
Our  staff machines do not have this problem--EVER--and they are
identical in configuration to the "bad" ones in all other ways but
Winselect and Menu Builder.  All advice EXTREMELY appreciated!
Sherie Brown
****************************************************************************
Sherie Brown
Head of Reference Services
Massillon Public Library

On Tue, 12 Sep 2000, Tasmin R. Nyaforh wrote:

> I want to find out if any libraries are having consistent problems with
> their patron Internet machines.  It seems as if the stations are constantly
> locking up and we hear many grumbles from patrons and staff about the
> Internet being down.
> 
> We are currently using Compaq computers with 128 MB of RAM.  The only
> program we are allowing access to is Netscape Navigator.  We also use Full
> Control or Winselect on the Internet stations for security.    I know that
> the security software creates an extra burden on memory, but it would be
> nice to have up time to be consistent. We are thinking about migrating to a
> thin client environment to contain the problem. 
> 
> I am wondering if anyone else is having problems with keeping Internet
> Stations up and running and what solutions have you found to rectify the
> problem.
> 
> Thanks!
> trn
> 
> .......
> Tasmin R. Nyaforh
> Technology Coordinator
> Lawrence Public Library
> 707 Vermont Street
> Lawrence, KS 66044
> 
> 785-843-3833, ext. 106
> 785-843-3833, ext. 124 (voice)
> 
>