[WEB4LIB] Patron Internet Machines

[Robin Zalben]

We've been using Navigator with less memory (64MB I think) and Winselect,
and we haven't had many problems...The only problem which I think I found a
solution to, was when left unattended for a while, some of the computers
seem to get caught in some sort of memory loop.  I think it is solved by
removing Norton Antivirus 5.0 (I probably could have changed the settings,
but since they can't download or do anything with the hard drive, I don't
think it is necessary).

Our computers are Gateway P5-166 (some are newer no name brands, but the
same memory problem happened)

Robin Zalben
Robin Zalben
Automation Librarian
Alverno College
Milwaukee, WI


-----Original Message-----
From: Tasmin R. Nyaforh [mailto:tnyaforh at lawrence.lib.ks.us]
Sent: Tuesday, September 12, 2000 11:37 AM
To: Multiple recipients of list
Subject: [WEB4LIB] Patron Internet Machines


I want to find out if any libraries are having consistent problems with
their patron Internet machines.  It seems as if the stations are constantly
locking up and we hear many grumbles from patrons and staff about the
Internet being down.

We are currently using Compaq computers with 128 MB of RAM.  The only
program we are allowing access to is Netscape Navigator.  We also use Full
Control or Winselect on the Internet stations for security.    I know that
the security software creates an extra burden on memory, but it would be
nice to have up time to be consistent. We are thinking about migrating to a
thin client environment to contain the problem. 

I am wondering if anyone else is having problems with keeping Internet
Stations up and running and what solutions have you found to rectify the
problem.

Thanks!
trn

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Tasmin R. Nyaforh
Technology Coordinator
Lawrence Public Library
707 Vermont Street
Lawrence, KS 66044

785-843-3833, ext. 106
785-843-3833, ext. 124 (voice)