Electronic Reference Services: Some Suggested Guidelines

Sloan, Bernie bernies at uillinois.edu
Mon Oct 23 11:23:08 EDT 2000


Two years ago I published a paper in Reference and User Services Quarterly
titled "Electronic Reference Services: Some Suggested Guidelines." I
recently received permission from ALA to put up a copy on my Web site.

The paper has an academic library orientation, and mostly focuses on e-mail
reference, but I feel that it's general enough that it may be applicable to
other types of libraries, and other online reference media, such as chat.  

With the growing interest in online reference services, I just wanted to
bring it to everyone's attention:

http://www.lis.uiuc.edu/~b-sloan/guide.html

Bernie Sloan
Senior Library Information Systems Consultant
University of Illinois Office for Planning and Budgeting
338 Henry Administration Building
506 S. Wright Street
Urbana, IL  61801
Phone:  (217) 333-4895
Fax:      (217) 333-6355
E-mail:  bernies at uillinois.edu



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