Chat as a library instruction tool?

[Susan Smith]

I am curious if anyone is using chat as a tool in online library
instruction? I am familiar with its use in other educational situations
and even as a reference tool. It could possibly be useful in a distance
education information literacy course....If you are using chat for
instruction or know of an institution that is, I would love to hear
about how it is being used and if it is a successful tool.

Thanks,
Susan Smith
Team Leader-Technology
Z. Smith Reynolds Library
Wake Forest University
Winston-Salem, NC 27109
smithss at wfu.edu