Online/digital reference services bibliography (over 200 entries)

[Sloan, Bernie]

I've just completed a bibliography of sources dealing with
online/electronic/digital reference services, i.e., the provision of
reference services, involving collaboration between library user and
librarian, in a computer-based medium. These services can utilize various
media, including e-mail, Web forms, chat, video, etc.

There are 206 entries in the bibliography at present. A little less than
half of the entries (97 entries) are available on the Web, and I have
included links to these resources. The text of an additional 26 entries is
available via the Gale Group's Expanded Academic ASAP database, and I have
included links to these resources using Gale's "InfoMark"  function (a
persistent URL that provides a link directly to the article). The way I
understand InfoMarks, if you are affiliated with an institution that
subscribes to the Expanded Academic database, you should be able to link to
these 26 articles.

As I indicate in the introduction to the bibliography, I consider this a
work in progress. Right now I am limiting the bibliography to articles,
papers, or reports dealing with the topic. Later I will broaden the scope to
include links to other types of Web sites, e.g., examples of such services.

I am especially interested in locating more articles, papers, or reports to
add to this bibliography. Please send me citations for resources that do not
appear in the bibliography. The URL for my bibliography is:

http://www.lis.uiuc.edu/~b-sloan/digiref.html

Thanks!

Bernie Sloan
Senior Library Information Systems Consultant
University of Illinois Office for Planning and Budgeting
338 Henry Administration Building
506 S. Wright Street
Urbana, IL  61801
Phone:  (217) 333-4895
Fax:      (217) 333-6355
E-mail:  bernies at uillinois.edu