[WEB4LIB] Encarta Africana on WinNT 4.0

[Kay McCoy]

Chris,  I have been waiting to see responses to your message
about configuring a Gates computer clone.   I was hoping to
get a tip or two also.  :-)  But since I have see no
responses I will tell you what I have done with similar
issues.

After having a good deal of trouble getting any of the CD
software to run on my "clones" when logged in as "all", I
called Gates Foundation for help.   (I have discovered that
if you call between 6 - 7 am PDT you generally get MUCH
better help.   They have fewer people on the desk - but they
have MANY fewer calls that early in the morning.  I have had
them spend an hour with me on the phone working on various
issues.)   After some discussion of the problem,  we
realized that I was attempting to set up the computer using
my own logic -- and, guess what? -- there is a booklet
titled "The GCTA Public Access Standalone Model"  published
April 1999.  It gives step by step directions on setting up
a Gates clone.  They sent it to me and it was a tremendous
help!   I now have a PC running Encarta, Encarta Africana,
the trip and streets software, and Encarta Virtual Globe.
As far as I can tell, I also have all the Gates' profiles
and policies, security and restrictions working on this
computer.

Good luck with your project!

Kay McCoy
mccoyk at raleigh.lib.wv.us
Automation Manager                       phone/fax:
304-465-5664
Fayette County Public Libraries        Oak Hill, WV  25901

----- Original Message -----
From: Chris Zurbuchen <chrisz at DAYTON.LIB.OH.US>
To: Multiple recipients of list <>
Sent: Monday, June 19, 2000 6:37 PM
Subject: [WEB4LIB] Encarta Africana on WinNT 4.0


> Hello,
> I'm in the process of configuring a PC clone.
..............snip
Any one else run into such problems with Encarta and NT
> user accounts?  Support at Gates Foundation is lacking.
Thanks for any
> help.
> chrisz
>  -----------
> Chris Zurbuchen
> Microcomputer Specialist
> Dayton & Montgomery County Public Library
> Dayton, OH 45402
> 1-937-227-9500, ext. 303
> chrisz at dayton.lib.oh.us
>
>
>
>