[WEB4LIB] Re: Acrobat Reader & Netscape troubles

[Bobb Menk]

Here's what worked for us:

Acrobat keeps its own folder of plugins, separately from the Netscape
folder for them. Reloading them one by one, we could reduplicate the
problem when we added ieweb32.api back in. Deleted it and everything
worked fine again. Not sure that particular plugin would always be the
culprit, but hey, it worked for us.

Thanks to those who responded.

Bobb Menk

Debra Lords wrote:
> 
> Core questions, Bob, that you don't mention:
> How much memory is on the machine?
> How large is the hard drive?
> How much of the hard drive is free?
> What else is running besides Netscape and Acrobat (tell this by
> looking at the running processes (Ctrl-alt-del)?
> 
> Things to try (not knowing what you have already tried):
> Close down all processes (Ctrl-alt-del) except Explorer and
> Systray.  These are all that are NEEDED to run Win95.
> Then open Netscape and then try to open Acrobat.
> What happens?
> 
> --
> 
> Debbie
> 
> +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
> 
> Debra Lords                     Experience is what you
> dlords at library.utah.edu         have just right after
> ACLIS Labs                      you need it.
> 585-9810
> 
> Bobb Menk wrote:
> >
> > We have several machines that are seizing up on opening Acrobat 4
> > Reader.
> >
> > Machines are Win95, running Netscape 4.7x. The windows message is a page
> > fault in the Acrord32 module. Haven't had any luck at either the Adobe
> > or MS support sites. Any one else experienced this and have a solution?
> >
> > Thanks in advance.
> > --
> > ________________________________________________
> > Bobb Menk
> > Electronic Resources Librarian
> > MIT Lincoln Laboratory Library, S0-751
> > 244 Wood Street
> > Lexington, MA  02420-9176 USA
> >
> > email: bmenk at ll.mit.edu
> > Voice: (781) 981-5354       Fax: (781) 981-2877
> > ________________________________________________

-- 
________________________________________________
Bobb Menk
Electronic Resources Librarian
MIT Lincoln Laboratory Library, S0-751
244 Wood Street
Lexington, MA  02420-9176 USA
 
email: bmenk at ll.mit.edu
Voice: (781) 981-5354       Fax: (781) 981-2877
________________________________________________