If you don't know the answer it is not a dumb question.

[Gary E. Masters]

	All of this discussion on what we should know and don't know, reminds me 
that most things are easy - after we understand them.  Until then, we often 
need to ask questions.  As a reference librarian who also supports 
computers, I have to work to answer questions without sounding like they 
are "dumb."  It is human nature to respond to the same question as if it 
were being asked by the same person again and again, but who just doesn't 
get it.  As far as work goes, I had rather get the "easy" questions.  I 
know that if I can answer them in a manner that does not condescend, I am 
still a professional librarian.

Regards,

Gary Masters
Gary E. Masters
Automated Services Librarian
(956) 326-2137 (office)
(956)326-2399 
(fax)