Warning re Office 2000

[Dan Lester]

I trust this is relevant, as many of you either use, or support,
FrontPage2000 and perhaps the entire Office2000 suite.

DO NOT EVER, under any conditions, install a higher level of Office 2000
over a lower level.  For example, if you get a new machine with
Off2000 Small Business and want to put Off2000 Premium on it, be SURE
to uninstall the lower version first.  This is particularly true if
you're doing it on a Windows2000 machine.

The two versions will put conflicting entries in the registry and none
of the applications that are in both versions will work.  And, you
can't uninstall either version.

In the past three days I've spent almost five hours on the phone with
four levels of MS support staff (and, amazingly, none of that time was
on hold listening to dorky music), finally reaching a senior software
engineer who worked with me to resolve which registry entries needed
to be edited or deleted.  From this experience he said that they were
going to change three Knowledge Base articles to better deal with
several of the issues, and also revise the Office 2000 Installer to
check whether a different level of the product is already installed.

If anyone wants to know more bloody details, contact me off list.

dan

-- 
Dan Lester  dan at RiverOfData.com
3577 East Pecan, Boise, ID 83716-7115 USA
www.riverofdata.com  www.postcard.org  www.gailndan.com