Dealing With The Online Problem Patron

[Karen G. Schneider]

Do you have anecdotes and lessons-learned about dealing with problem patrons
in the online environment--people who misuse equipment or resources, offsite
or on?  How about tried-and-true procedures, staff training, and other
activities to help cope with the person who violates library policy?  How do
you balance patron privacy with accountability?  For an upcoming column in
American Libraries, I'd like to hear from you, and don't forget your name,
address, organization, city and state.  Input is due by midnight Friday,
December 24.

Karen G. Schneider kgs at bluehighways.com
Assistant Director of Technology
Shenendehowa Public Library, Clifton Park, NY
http://www.shenpublib.org