Articles on E-reference??
Sloan, Bernie
bernies at uillinois.edu
Fri Sep 26 17:18:44 EDT 1997
Can anyone recommend some articles (print or electronic)
on electronic reference service (i.e., reference service via
e-mail or the Web)?
I've been searching the literature, but haven't been able to
come up with much at all.
Also, if any of you have experience doing e-reference and
would like to share your thoughts, I'd greatly appreciate
that too.
I'm not looking for examples of Web reference sites. I
already have a fair amount of examples gleaned from
earlier discussions on Web4Lib. I'm looking for articles
that analyze or theorize on the topic, or just report on
experiences.
Thanks!
Bernie Sloan
++++++++++++++++++++++++++++++++++++++++++++
Bernie Sloan
Senior Library Information Systems Consultant
University of Illinois Office for Planning & Budgeting
338 Henry Administration Building
506 S. Wright Street
Urbana, IL 61801
Phone: 217-333-4895
Fax: 217-333-6355
e-mail: bernies at uillinois.edu
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