International Network: Summaries

[Andreas.Mittrowann at Bertelsmann.DE]

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Dear colleagues,

The International Network of Public Libraries has published
its first results now. The objectives of this project, initiated by
the Bertelsmann Foundation Germany, are to pool the know-
how that exists world-wide, to give momentum to the international
exchange of experience in public library management, to develop
successful concepts and above all to put them into practice.

The topics are:
 - Change management
 - Strategies for better customer service
 - Quality management
 - Marketing
 - Product-oriented management
 - Cost- and performance accounting
 - Electronic media / Internet

with contributions by successful library managers of Australia,
Canada, France, Germany, Great Britain, Netherlands, New Zealand,
Sweden and the USA.

Please find more informations and summaries of the working papers
(ready for downloading) at:
http://www.stiftung.bertelsmann.de/english/netzwerk/lib/index.htm

The complete working papers will be published in fall 1997.

Best regards,

Andreas Mittrowann
Bertelsmann Foundation
Public Libraries Division
P.O. Box 103
D- 33311 Guetersloh
Germany

Tel.:    : ++49-5241-817 192
Fax     : ++49-5241-816 098
Email  :  andreas.mittrowann at bertelsmann.de
Net    :   http://www.stiftung.bertelsmann.de