PB's Response

[Russell Henning]

Ms. Schneider submitted:

*****

"Karen,  Thank you for your comments.  Your message has been 
forwarded to upper management.  Thank you for choosing Packard 
Bell."

*****

Incredible.  There must be some mistake.  I think the rep 
mistakenly inserted "choosing" instead of one of the following:

a. abusing
b. accusing
c. refusing
d. excusing
e. amusing

My guess: (e) is the most correct.

Russ
rhenning at fsc.follett.com