[Web4lib] JOB POSTING: Automated Services Coordinator Rochester Public Library. Please share with interested

[Susan Hansen]

Education requirement has changed:  A Bachelor's degree OR equivalent combination of education and experience
CITY OF ROCHESTER 
Department of Human Resources 
201 4th Street SE 
Rochester, MN 55904 

http://www.rochestermn.gov/departments/hr/jobs/index.asp  INVITES APPLICATIONS FOR THE POSITION OF: Automation Services Coordinator 
An Equal Opportunity Employer SALARY
Salary: Depends on Qualifications 
OPENING DATE: 01/25/08 
CLOSING DATE: Continuous 
POSITION DESCRIPTION 
APPLICATIONS WILL BE ACCEPTED UNTIL THE POSITION IS FILLED BUT SHOULD BE RECEIVED BY MARCH 13, 2008 FOR PRIORITY CONSIDERATION. 

Under the general supervision of the Automation Services Manager, the Automation Services Coordinator provides technical support, monitoring, problem determination and troubleshooting of Rochester Public Library computer hardware, software, networks and related equipment. 

Responsible for troubleshooting Rochester Public Library computer equipment including networks, personal computers, and printers; configuring, installing and maintaining local and wide area networking cabling and related equipment; assuming a backup role for certain duties of the Automation Services Manager and City IT and performing related duties as required. 
ESSENTIAL DUTIES AND RESPONSIBILITIES 
*A. Install and support software and equipment 
1. Install new hardware and software 
2. Ensure that all software is at the current version/release level and performing to specifications 
3. Install and maintain equipment designed for in-house setup and support 
4. Work with outside vendors assigned to support in-house equipment and software 
5. Monitor system performance of the public and staff local area networks, CD-ROM network and wide area network systems 
6. Participate in end-user training and make recommendations for formal training 
7. Share after hours emergency on-call duty with other computer center personnel. 

*B. Maintain LAN and WAN communication networks 
1. Troubleshoot any networking problems with data connections, cabling, etc. 
2. Configure routers and firewalls, modems and personal computers ensuring proper security protocol 
3. Monitor patron dial-up function 

*C. Provide technical support services 
1. Provide recommendations for the design and implementation of customized application software 
2. Troubleshoot and develop solutions to technical processing problems 
3. Research and implement methods to improve the performance and utilization of the Computer Center resources 
4. Provide technical assistance to personnel in the organization 

*D. Assist Library Automation Systems Manager in planning library automated business process. 
1. Evaluate, recommend and implement new technologies when appropriate 
2. Assist Library Automation Systems Manager in planning changes and additions in hardware and software 
3. Keep current on network, hardware and software issues through journals and other means of communication 

*E. Procure, track and dispose of technology assets that are used to deliver business application services to the organization 
1. Maintain an asset inventory that documents all asset activity and business application links 
2. Maintain vendor relations to ensure maintenance and licensing agreements are current, viable, and cost-effective 
3. Maintain assets according to schedules that meet all compliance requirements and service level expectations 

*F. Perform Cold Fusion/Web2/API/PHP technical programming as needed related to the ILS system 
1. Use basic programming skills to create code that accomplishes library goals 

* G. Work with team members to maintain system integrity and incorporate changes into the library IT environment 
1. Communicate planned changes and describe how they will impact the production environment 
2. Develop and maintain a testing environment and procedures to ensure that changes will operate as designed 
3. Conduct formal meetings with stakeholders to review readiness prior to implementing changes 
4. Implement changes to the production environment 
5. Conduct reviews of completed and planned changes at regularly scheduled team meetings 

*H. Work with team members on a cost-effective plan to resume essential business operations in the event of a major business interruption 
1. Ensure that backups of critical systems and data are performed reliably 
2. Maintain a prioritized inventory of infrastructure components and applications that support key business processes 
3. Regularly test the recovery plan and take action to resolve issues highlighted by the testing 

I. Stay abreast of changes in the industry and provide recommendations for implementation 

J. Provide any other necessary problem solving tasks that may arise to solve end-users technology 
needs 

K. Perform other assignments as required. 

*ESSENTIAL JOB FUNCTIONS 

MINIMUM QUALIFICATIONS 
Education and Experience 

Bachelor's degree in computer science or related field and three years experience troubleshooting computer hardware, software, installing and maintaining local and wide area communications networks and/or equivalent combination of education and experience. 

DESIRABLE EXPERIENCE: 

* Experience with Novell Netware or Windows 2003 Active Directory networks 

* Experience with network operating systems (LAN/WAN), network security, html, Cold Fusion, TCP/IP, computer hardware, Microsoft Office Suite, SQL Server and Unix/Linux 

* Experience with routers and firewalls 

* Experience working with the public 

DESIRABLE CERTIFICATIONS: 

* A+ Microcomputer Certification 
* Microsoft Certified Systems Engineer (MCSE) 
* Certified Netware Engineer (CNE) 

KNOWLEDGE, ABILITIES, AND SKILLS: 

Must have demonstrated troubleshooting and problem-solving skills 

Considerable knowledge of computer hardware and related software, TCP/IP networking and data communications concepts and capabilities 

Ability to evaluate new technologies, analyze problems and recommend effective solutions 

Commitment to the standards and objectives of the library 

Ability to sustain accuracy and work steadily, and to organize and carry through assigned tasks without direct supervision 

Ability to communicate effectively both in writing and verbally and maintain effective working relationships 

Ability to create and maintain appropriate documentation 

Ability to simultaneously handle multiple tasks and establish work priorities 

Ability to train others 

Skill in the use of personal computer related hardware and software 

Skill in accomplishing work in a timely and effective manner 

IN COMPLIANCE W/THE AMERICANS WITH DISABILITIES ACT, THE FOLLOWING REPRESENTS THE PHYSICAL/ENVIRONMENTAL DEMANDS, THE EMPLOYEE MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS WITH OR WITHOUT ACCOMODATION: 

This position requires an equal amount of time spent standing, walking, and sitting. 

Lifting, pushing/pulling, or carrying of objects weighing up to twenty-five (25) is sometimes required, with a maximum of seventy-five (75) pounds infrequently required. 

Climbing, stooping, kneeling, crouching, crawling, twisting, and bending are sometimes required. Repetitive movements of the hands are sometimes required. 

Audio, visual, and verbal functions are essential functions to performing this position. 

The work is performed indoors. 

(A breakdown of the physical and environmental demands is available on the "Job Analysis of Physical and Environmental Demands" in the Human Resources Department) 

AUTOMATION SERVICES COORDINATOR 
ROCHESTER PUBLIC LIBRARY 
REVISED 08/03 
REVISED 01/08 
APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT:
http://www.rochestermn.gov/departments/hr/jobs/index.asp 
OR
201 4th Street SE, 
Rochester, MN 55904 EXAM #20080006 
AUTOMATION SERVICES COORDINATOR

 
Susan Hansen, MA, CIRS, 
Librarian
Rochester Public Library
101 2nd Street SE
Rochester MN  55904-3776
 
susan at rochester.lib.mn.us
www.rochesterpubliclibrary.org
Aim & Yahoo screenname: RPLmnInfo  
MSN: reference at rochester.lib.mn.us
 
blog: http://ripplesblog.blogspot.com
 
office phone: 507.285.8002
fax: 507.287.1910