[Web4lib] Service Level Agreements with computing

[Susan Murray-Smith]

Hi Ilana,
Our Library IT section has an extensive set of SLAs for all the services
they support for us. They're not publicly accessible, but if any of these are
of interest to you, I can send you the text.

Regards
Susan

Ariel           Support for sending, receipt and distribution of Ariel 
documents as part of the Library's Document Delivery service.
Card Printing   Support for the production of Library cards for Library 
patrons.
Circulation     Support for circulation desk services in all Library locations.
Databases       Citations and full text journals, working tools on CDROM, 
public access CDROMs (in Fisher, in Law, in other libraries).
East Asian Collection   Support for staff and specialised public access 
workstations in the East Asian Collection.
Email           Support to enable Library staff to send and receive email 
from the desktop.
Innopac         Support for use of the Innopac system.
Mac Desktop     Support for a small number of Mac computers used by Library 
staff.
Public Access Support for the Library's public access workstations which 
provide access for patrons to various IT-based applications including the 
catalogue, citation and full-text databases and web resources.
Public Printing Support for public access printing provided by Monitor.
Reporting       Support for the production of Innopac, general, and 
statistical reports.
Repository      Support for the Library's data repositories including 
Sydney eScholarship.
Scanning        Support for scanners used by Library staff.
SETIS   Support for the SETIS service which provides a scholarly electronic 
publishing and digital library platform to support and further the programs 
and goals of the University and the Library.
Staff Desktop   Support for email, word-processing, web browser, Telnet/FTP 
interfaces, search clients, spreadsheets and virus protection at the staff 
desktop PC workstation.
Staff Notebooks         Support for notebook and tablet PCs used by Library 
staff.
Staff Printing  Support for stand alone and networked staff printers, 
including spine label printers.
Training Rooms  Support for workstations in the Library's training rooms 
which are used to deliver training to both Library clients and Library staff.
Web Services    Support for the Library's web sites, including the staff 
intranet .



At 05:54 AM 29/03/2006, Ilana Kingsley wrote:
>I'm looking for example SLAs between the library and the computing 
>department. Anyone have any they'd like to share?
>
>TIA,
>
>Ilana
>
>
>Ilana Kingsley, Web Librarian
>University of Alaska Fairbanks, Elmer E. Rasmuson Library
>310 Tanana Drive,Room 449, Fairbanks, Alaska 997755
>Tel: 907-474-7518
>kingsley at arsc.edu || ffimk at uaf.edu
>_______________________________________________
>Web4lib mailing list
>Web4lib at webjunction.org
>http://lists.webjunction.org/web4lib/

Susan Murray-Smith
Business Manager, Digital Initiatives and Sydney University Press
University of Sydney Library, Sydney NSW 2006
Phone:  +612 9036 6442
Fax:      +612 9351 3689
Web:      www.sup.usyd.edu.au