[Web4lib] "Chat Aggregators" for virtual reference

[Turner,Kathleen]

We are looking into implementing virtual (chat) reference, using one of
the instant messaging "aggregators" such as Trillian or Meebo.  We are
not interested at this time in any of the dedicated virtual reference
products.

Would any libraries (preferably academic) who are using such aggregators
for online reference contact me?  We're interested in learning why you
selected the application you're using, what problems you may have
encountered, etc.

Please reply to my offlist; I will summarize answers for the list.

Thank you,


Kathleen H. Turner
Web/Education Librarian
W.W. Hagerty Library
33rd and Market Streets
Philadelphia, PA 19104-2875

Tel: 215.895.6783
Fax: 215.895.2070
Khturner at drexel.edu <mailto:Khturner at drexel.eduwww.library.drexel.edu>