[Web4lib] Hotmail and 'Page cannot be displayed' message

Chadwick, John, DCA john.chadwick at state.nm.us
Mon Aug 28 11:29:06 EDT 2006

It is most likely a firewall issue. We block Microsoft Messenger, both
at the firewall level (port 1863) and application level in active
directory. Hotmail will not work without Microsoft Messenger. Messenger
is very prone to virus attacks and sucks down bandwidth.


John Chadwick, Ed.D. Information Technology Manager
New Mexico State Library
1209 Camino Carlos Rey
Santa Fe, NM 87507
Phone: 505-476-9740  Fax: 505-476-9761
john.chadwick at state.nm.us

-----Original Message-----
From: web4lib-bounces at webjunction.org
[mailto:web4lib-bounces at webjunction.org] On Behalf Of Lori Ayre
Sent: Monday, August 28, 2006 9:20 AM
To: John Fitzgibbon
Cc: web4lib at webjunction.org
Subject: Re: [Web4lib] Hotmail and 'Page cannot be displayed' message

Sounds like a firewall issue.  Are the PCs that can't get mail at the
location?  If so, I'd check the firewall settings and see if the
mail ports are being blocked (port 110?).


On 8/28/06, John Fitzgibbon <jfitzgibbon at galwaylibrary.ie> wrote:
> Hi,
> We have 86 PCs in 30 sites. The PCs and configuration are identical in
> all sites. The PCs run IE6 on Windows XP.
> Some of the PCs can't display Hotmail or Yahoo. When a person tries to
> access the Inbox, they receive a 'This Page Cannot be Displayed'
> message.
> They do not have a problem with web mail that does not use encryption.
> All sites are not affected. My impression is that sites that are using
> ISDN or sites that are using a slower version of broadband like 1
> megabit per second download speed are affected. I know encryption uses
> more bandwidth as the encrypted files are larger but, it is possible
> use Hotmail over a dial up connection.
> Any ideas on what is going on?
> Regards
> John
> John Fitzgibbon
> p: 00 353 91 562471
> f: 00 353 91 565039
> w: http://www.galwaylibrary.ie

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