What's wrong with virtual reference?
Elena_OMalley at emerson.edu
Fri Oct 1 13:38:08 EDT 2004
Karen G. Schneider wrote:
> VR is a potentially powerful service with some major usability problems.
> Most VR relies on "killer app" software that is stuck in two silos: type of
> application (proprietary, unknown by most people) and location (library Web
> sites). (I assume Elana was being wry about library Web sites.) This
("Wry" -- that's very kind assessment. Thanks!)
No, the perfect library website design would not obviate the need for VR, or
other reference service. However, there are a lot of variables in this social
science of ours, and I was trying to propose (wryly) more places to look for
the answers on VR's low usage. Maybe all the reasons aren't bad things we
need to fix or fight.
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