[WEB4LIB] Re: Coping with Complaints about the Website: Balancing

[kyle.felker at ccmail.nevada.edu]

I should have said "My reaction,"  that's certainly not what I would tell
the patron.  :)

-Kyle





"K.G. Schneider" <kgs at bluehighways.com>@webjunction.org on 10/11/2004
02:55:35 PM

Please respond to kgs at bluehighways.com

Sent by:    web4lib at webjunction.org


To:    Multiple recipients of list <web4lib at webjunction.org>
cc:
Subject:    [WEB4LIB] Re: Coping with Complaints about the Website:
       Balancing

> In your situation, my honest response would be "I am not going to
redesign
> our entire site for one person, especially when I have data that shows
> that
> many users are not having a problem."

Which many organizations phrase as "thanks so much for your input! We'll
consider it carefully." ;)

Karen G. Schneider
kgs at bluehighways.com