FW: When Search Engines Become Answer Engines

[Junus, Ranti]

Jacod Nielsen wrote something about users' expectation/behaviour on using a search engine.  Although his writing is geared toward commercial-based web site (as usual), it's still interesting for us.

http://www.useit.com/alertbox/20040816.html

Summary:
The website is becoming a less prominent locus of experience as people use search engines to bring up answers to their current questions. How can sites cope with masses of freeloaders?

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Ranti Junus - Systems
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