[WEB4LIB] Free Live Reference Software

[Dan Ream]

Allison-

Perhaps others have answered this, but you may be thinking of Stacey
Kimmeland Jenne Heise's article in Online (Nov-Dec, 2001) about Lehigh
University's selection of Instant Service software for reference chat.


I believe Instant Service is, or at least, was, available free to
non-profit institutions.
Here's the citation..

Online, Nov-Dec 2001 v25 i6 p30
Being there: Tools for Online Synchronous Reference. Stacey Kimmel;
Jenne Heise. 


--Dan Ream
  Head, Education & Outreach Services
  Virginia Commonwealth University Libraries
  Richmond, Virginia
  USA

-------------------
> 
> Dear Colleagues,
> 
> Some time ago I read an article on the topic of live reference
software. It included a discussion about free software available for
providing this service. Now I cannot remember where this article is
located and I am hoping that others on the list would have read this
article and would be able to either provide me with the bib. reference
or point me to other relevant sources of information.
> 
> All the best for the New Year!
> 
> Allison Diaz-Forte
> National Library and Information System Authority
> Republic of Trinidad and Tobago
> 
> 
> 
> 
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