Library Conflict Management - New ARL/OLMS Online Lyceum Course!

ARL/OLMS Online Lyceum lyceum at
Thu Nov 21 11:25:10 EST 2002

Library Conflict Management
ARL/OLMS Online Lyceum Course
December 2-20, 2002

The Association of Research Libraries is pleased to offer its newest
Online Lyceum course, Library Conflict Management. Based directly on
participants' feedback gathered from course evaluation forms, this
course is now being offered over a three-week period with a renewed
focus on Web accessibility standards and incorporates a higher level of
facilitator feedback through new activities and assignments.

This topic has been specifically requested by past Lyceum participants,
and has been created in recognition that having a sense of how one
responds to conflict can make it easier to manage in the library. The
course will teach participants an understanding of conflict dynamics so
that they may select and apply conflict management tools to
constructively respond to workplace differences and disputes.

In this course you will:

* Learn to define conflict management. 
* Recognize why conflict management skills are important and gain an
understanding of conflict dynamics. 
* Learn how to analyze conflict and discover hidden interests/issues
that can prevent individuals and groups from effectively strategizing
around conflict. 
* Become familiar with conflict management tools and how to apply them. 

This Online Lyceum course will incorporate elements of both synchronous
(real-time) and asynchronous interaction with course facilitators and a
global peer network of up to 30 learners via a course bulletin board,
chat rooms, and regular e-mail.

Target Audience
This course will benefit anyone who must interact with others in their
work processes or decisions, including team members, managers,
departmental groups, library professionals who interact with patrons,

* Deborah Turner, Head of Access Services, University of
California-Santa Cruz, and ARL/OLMS Adjunct Faculty 
* Melanie Hawks, ARL/OLMS Program Officer for Training

Technical Requirements
* Netscape Navigator 4.x or newer; or Internet Explorer 4.x or newer;
* Windows 95/98/NT 4.0 or newer; or Macintosh OS 7.x or newer, in order
to properly support Java/Java Script; and
* RealPlayer 7.x or newer (including the new RealOne Player) in order to
run multimedia.

$300 for ARL members
$350 for nonmembers

Registration Deadline: 
November 29, 2002
Please note: All online workshops are capped at 30 participants.
For detailed course information, please visit

If you have any questions, please contact the ARL/OLMS Online Lyceum at
<lyceum at> or by phone: 202-296-8656.

Karen A. Wetzel
Program Officer for Distance Learning
Association of Research Libraries
21 Dupont Circle, Suite 800
Washington, DC 20036
Tel.: 202-296-8656
Fax: 202-872-0884
karen at

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