Virtual Reference Workshop

[Robin Albert]

Are you ready for the new reference environment: live, online and in 
real-time? Do you know how to adapt your reference skills to the online 
environment?


The College of Information Studies
University of Maryland
Presents:

Virtual Reference Librarianship 1.0


The focus of this workshop is on practical tools and strategies you can 
actually use to answer questions and work with users in day-to-day 
operations.

Topics to be covered include:
· Differences between desk, phone, and virtual reference
· What makes a good virtual reference librarian
· How to handle the virtual session from start to finish
· Taking advantage of the software features
· Dealing with problems online
· Evaluation and Quality Control

This full-day workshop will include discussions and hands-on practice 
time using the LSSI Virtual Reference Toolkit software.

Instruction Team: Steve Coffman, LSSI; Eileen Abels, College of 
Information Studies, UMD; Margaret Turqman, College of Information 
Studies, UMD; Michelle Fiander, LSSI.

Date: May 30, 2002 9:00 am - 4:00 pm
Location: 6107 McKeldin Library, UMD, College Park, MD
Registration Fee: $265 CEUs: .6
Registration Deadline: May 21, 2002

Please visit our web site at www.clis.umd.edu/ce/ for additional 
workshops and registration information or contact Robin Albert @ 
301-405-2057

REGISTRATION FORM:

_____ Virtual Reference Librarianship 1.0

Send completed form with payment to:

Continuing Education Program
4105 Hornbake South, CLIS, UMD
College Park, MD 20742
Or FAX to 301-314-9145

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Check (payable to University of Maryland)
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-- 
ÿWPCY"