[WEB4LIB] Re: Gates Foundation Support Question
raywood at magma.ca
Tue Jun 4 15:43:25 EDT 2002
> On Tue, 4 Jun 2002, Raymond Wood wrote:
> > On Tue, Jun 04, 2002 at 11:15:59AM -0700, Tom Edelblute remarked:
> > > We have been having problems getting hold of the Gates Library
> > > Foundation Technical Support people. Their e-mails are
> > > bouncing back to me, and their faxes are not being responded
> > > to.
> > >
> > > Does anyone know if there is anyone there to answer the phone?
> > AFAIK these jobs have recently been farmed out to people in
> > India making $1/hour. The good news is that there will probably
> > be no perceptible reduction in the quality of service. The bad
> > news is that they're probably all asleep right now, so you may
> > have to call back at 3:00 in the morning...
> > Kidding of course 8D (apologies to today's Amazon/Slashdot
> > story)
> > Cheers,
> > Raymond
On Tue, Jun 04, 2002 at 01:22:11PM -0600, Jacque King remarked:
> Ray, etal--
> I've received nothing but great service from the Foundation--if you
> have issues, perhaps you should take it up with them and not with the
> My 2 cents,
> Jacque King
T'was but a moment of whimsy, intended to be humorous...
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