Updating My Digital Reference Services Bibliography

[Sloan, Bernie]

I am getting ready to update my digital reference services bibliography
(see: http://www.lis.uiuc.edu/~b-sloan/digiref.html for the current
version).

In the past I've done the searching myself to find new entries. This time
I'd also like to ask the assistance of the digital reference community at
large. Do you know of any good recent articles or reports (either paper or
Web-based) on the topic of digital/online reference services? Here are a few
recent examples of what I am looking for:

http://www.charlestonco.com/features.cfm?id=59&type=fr
http://www.infotoday.com/cilmag/apr01/broughton.htm
http://www.infotoday.com/cilmag/apr01/coffman.htm
http://www.lis.uiuc.edu/~b-sloan/ready4ref.htm

Thanks in advance for any items you may contribute!

Bernie Sloan
Senior Library Information Systems Consultant
University of Illinois Office for Planning and Budgeting
338 Henry Administration Building
506 S. Wright Street
Urbana, IL  61801
Phone: (217) 333-4895
Fax:     (217) 265-0454
E-mail: bernies at uillinois.edu