The Next Step in Virtual Reference?

[Gerry Mckiernan]

                  Te Next Step in Virtual Reference?

/Gerry McKiernan
The Next Librarian 
Iowa State University
Ames IA 50011

gerrymck at iastate.edu 

New Customer Service Software

By SABRA CHARTRAND

A new software technology called "automated virtual
representatives" was patented to conduct customer service for
online businesses
http://www.nytimes.com/2001/08/20/business/20PATE.html?ex=999329163&ei=1&en=f9d11044055c8622 

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Copyright 2001 The New York Times Company