USER EXPERIENCE MANAGER-CUPERTINO CA

[Mandy Baldridge]

Location:  Cupertino, CA
User Experience Manager
Knowledge Engineering Applications Consultants

Our client, a venture-funded, pre-IPO company, offers a suite of e-Service
solutions that allow dot.com companies to retain customers and build loyalty
by
improving the online customer experience.  Customers experience a
personalized
dialog that senses their objectives and guides them quickly through to
resolve
their needs.  Our client transforms the e-Service paradigm by enabling an
e-commerce site to become a personalized, effective and efficient first
point of
service for customers, an 'e-Service Portal.'

Title: Knowledge Engineering Applications Consultants 
Location:  Cupertino, CA
Compensation:  $75k-100k base, stock options, full benefits

Responsibilities
Consult with key customer staff to define requirements
Propose and evaluate solutions
Model and encode business knowledge of customers (Fortune 100 and dot.com's)
Work with customer Subject Matter Experts (SME's)
Model taxonomy of client's knowledge base
Develop intelligent dialog for client's application
Use rule-based language and AI high level languages
Contribute to improvement of product
Interface with Quality Assurance

Desired Experience/skills
5 years in Knowledge Engineering and related fields
1+ years in business (non-academic) settings
KE implementation
Taxonomy building
Knowledge modeling
Independent work with SME's
On time delivery of solutions
Scripting language Perl
Windows environment experience
Excellent written and verbal communications skills
Analytical skills
Self-starter, eager to learn, willing to be flexible in an exciting,
unstructured start-up company

Pluses
Experience in high tech or finance industries
Experience implementing web applications, KE applications
Experience in close customer interface
Strong analytical and business skills

Travel 40-50% in US
Potential for telecommute

Education
MS in CS or AI, or MLS, or related education and experience




For further information or consideration contact:
 Sandra Fykes
TelesecCORESTAFF
Recruiting Manager
Information Management Division
http://www.corestaff.com
(301) 962-8604 or (888)815-8538
 Fax (301) 949-8729  email sfykes at corestaff.com