[WEB4LIB] HotMail Problem

[Richard Payette]

This may be a Netscape problem.  I know someone who had the exact same
problem with Hotmail last November.  She fixed it by deleting PREFS.JS,  the
file that Netscape uses to store most of its preferences.   Warning:
deleting PREFS.JS will also delete mail server and other settings, so you
should make a backup copy of PREFS.JS before you remove it from your system.

Richard Payette
Technical Support Specialist
Cooperating Libraries Automated Network
rickpe at seq.clan.lib.ri.us
http://www.clan.lib.ri.us/


> I have recently been unable to access HotMail from my computer at work.
> I get the following message:
>         "The document contains no data. Try again later, or contact the
> server's administrator."
>     I have tried 1) using my bookmark, 2) typing in the URL, 3) choosing
> a hotlink from search result, and 4) going to MSN and choosing HotMail.
> None of these methods works.
>
>     I'm using Netscape Communicator 4.7, but I believe that I have been
> able to reach HotMail since I upgraded. I have no trouble using the
> libraries public computers, which use Netscape 4.0
>
> Any ideas?