[WEB4LIB] Grolier Online

[Kathy P. Wheeler]

I'm glad to know this. Whenever I call or e-mail them they say something 
along the order of "Well, you must have access. We set you up." Well I 
found out again today that we don't have access again. We've only been 
subscribing for about a month.

Kathy Wheeler                    e-mail: kwheeler at jaguar1.usouthal.edu
Electronic Services Librarian    
University Library
University of South Alabama
Mobile, AL  36688
homepage: http://library.southalabama.edu

On Fri, 1 Oct 1999, Bill Drew wrote:

> We subscribe to Grolier Online in addition to Britannica Online.  We
> purchased the latest version of Americana in print format this summer and
> Groliers offered Grolier Online for around $100.  Sounds like a really good
> deal, huh?  Welli, it has been a technical pain in my ....
> 
> We signed up for IP recognition with them in order to make it available to
> all of the machines on our campus.
> Well, they keep "losing" our IP addresses.  This has happened twice over the
> last month and twice before that in June and August.  Has this happened to
> anyone else?
> They just extended our subscription for a month because of the latest
> problems.
> 
> --
> Wilfred Drew (Call me "Bill"); Associate Librarian (Systems, Reference)
> Past President, SUNY Librarians Association (SUNYLA)
> SUNY College of Ag. & Tech.;   P.O. Box 902;  Morrisville, NY 13408-0902
> E-mail: drewwe at morrisville.edu
> Phone: (315)684-6055 or 684-6060 Fax: (315)684-6115
> Homepage: <http://www.morrisville.edu/~drewwe/>
> Not Just Cows: <http://www.morrisville.edu/~drewwe/njc/>
> LibraryLinks: <http://www.morrisville.edu/pages/library/>
> SUNYLA: <http://www.albany.edu/library/sunyla/>
> "SUNY Morrisville...It's All About Where You're Goin' "
> --
> 
>