[WEB4LIB] Re: Is Netscape dead? I asked Jeeves

[Nancy Sosna Bohm]

As the fellow down at the local Kinko's-type store put it: "Technical
support?  Isn't that an oxymoron?"

----- Original Message -----
From: Dan Lester <dan at 84.com>
To: Multiple recipients of list <web4lib at webjunction.org>
Sent: Friday, November 19, 1999 10:49 AM
Subject: [WEB4LIB] Re: Is Netscape dead? I asked Jeeves


> At 11:17 AM 11/18/99 -0800, Valerie Lawrence wrote:
> >One reason I'm not ditching NS is that IE5 doesn't behave properly when
> >I'm trying to download a search in Ovid.  Instead of a popup window
asking
> >where I want to save the file, when I try to select a search to download,
> >I get a screen with all the text running together.  My option is to copy
> >and paste from this??? No thank you.  Ovid says Micro$oft "knows it's a
> >problem" but the Ovid rep said they didn't sound like they planned to fix
> >it.
>
> I don't use Ovid, but.....  is it a MS problem, or an Ovid problem?  It
may
> be that Ovid is passing the buck because their system isn't doing things
in
> a standard way.
>
> Again, not trying to start a war....and have never used Ovid.....but have
> had many tech support folks tell me all sorts of BS about "not our
problem"
> when it really is their problem.  Just got one resolved with a major
> database provider earlier this week....when five different tech support
> folks at two different levels had told me that they couldn't authenticate
> all of our domain except for one specific IP number.  After a couple of
> months of off and on hassling them, finally found the guy who knew how to
> do it correctly.   (And if I know how to do it on my web server, which I
> do, it seemed reasonably likely that they could do it too.)
>
> cheers
>
> dan, still old, still cynical
>
>
>
>
> --
> Good, Fast, and Cheap: Which two of the three would you like?
> Dan Lester, 3577 East Pecan, Boise, ID 83716 USA 208-383-0165
> dan at 84.com   http://www.84.com/  http://www.postcard.org/