WWW service investments

[Debbie Monkman]

Perhaps this resouce might be of interest?
A Cost/Performance Model for Assessing WWW Service Investments
Bloniarz, PA; Larsen, KR.
Center for Technology in Government, Univ of Albany. June 1997.
http://www.ctg.albany.edu/projects/inettb/SpreadSheets.html
See also http://www.ctg.albany.edu for other documents
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Debbie Monkman mailto:dmonkman at bcmhs.bc.ca
Riverview Hospital
Port Coquitlam, BC
http://www.bcmhs.bc.ca