Help Desk Software Solutions

[Gregory Coleman]

I don't know if Stonekeep's rather nascent version number is of note
[current download is 0_40_03 ] to those looking for a simple solution.

For a full-on listing of helpdesk packages, take a look at:
http://www.philverghis.com/helpdeskfaq.html 
...which is pretty well maintained.

One simple solution that I'd recommend for a small-ish environment is the
Jitterbug system [ http://samba.anu.edu.au/jitterbug/ ] which can be set
up to do regular help desk things.  This is a GNU-GPL licensed system and
is web based and configurable.

Another system that might be of interest is Footprints
[ http://www.unipress.com/footprints/ ] which is a pretty complete package
that is web based and does not require any additional DB in the backend.
This package costs $ but has a free trial copy for your perusal.

good luck,
gleeco


> David Merchant wrote:
> > Sorry for cross-posting, I'm interested in help desk software
solutions,
> > preferably one with a web interface and can run off Unix, though will
>
> ..
>
> > University with a very small (too small) library staff so I really
don't
> > need a "power" solution.  Any ideas, hints, testimonials, critiques,
> > pointers to resources will be helpful