[WEB4LIB] Re: FW: NEW LIBRARY SERVICE

[TMGB]

This type of service would work good in my situation where we support distance
learning at 3 community colleges each over 30 miles away.  This would save quite a
bit over long distance calls especially since our library is providing the
internet connected computers to support the distance learning program use of our
library.  We have talked about implementing something like this as something like
CuCme might have too much overhead in bandwidth, cost, and support.

Wilfred, how does the librarian receive the message.  Is there a continuous email
checker, push to that client, java, or some other communication or protocol?

Thomas

Mike McGuire wrote:

> And most of the rest of this snipped.
>
> Sounds pretty cool. On the other hand, couldn't you just phone the
> reference desk and get the same results?
>
> Mike McGuire
> Administrator, Traverse Community Network
> Director, Traverse Area District Library
>
> > -----Original Message-----
> > From: Wilfred Drew [mailto:drewwe at morrisville.edu]
> > Sent: Thursday, August 27, 1998 4:59 PM
> > To: user-l at morrisville.edu
> > Subject: NEW LIBRARY SERVICE
> >
> >
> >
> > "Talk" to a Librarian
> >
> > "Talk" to a Librarian is a new service created by the library to allow
> > people outside of the library to "talk" interactively online to a librarian.
> > This is done by typing your comments or questions into a web based form. The
> > librarian on duty at the reference desk in Morrisville receives the message
> > and then responds.
> >
> > Response time is faster than e-mail and does not require
> > that the user's computer have any special software other than a World Wide
> > Web browser such as Netscape or Internet Explorer. It may take a couple of
> > minutes to receive a response depending on if the librarian is helping
> > another patron or if he/she is a slow typist. If the librarian is not at the
> > desk, the patron is then given the option of sending an e-mail message via
> > another web form.



--
-------------------------------------------------------------------------
Thomas McMillan Grant Bennett           Appalachian State University
Computer Consultant II                  University Library
bennettt at am.appstate.edu                http://www.library.appstate.edu/admin/
Voice:  704 262 2797   FAX:    704 262 3001

In librarianship--as elsewhere--the quality of service is not measured by
the number of complaints received