Need assistance diagnosing web problem

Mack Lundy mack at janus.swem.wm.edu
Fri Oct 31 12:59:59 EST 1997


Our library automation vedor is Sirsi.  We are using Netscape's Enterprise
Server on a Sun 2000 server (Solaris 2.04) to access WebCat, sirsi's
front-end to the catalog.

We are getting a significant number of calls from patrons having a problem
searching on WebCat.  On the browser side, the user gets this message:

    "Your browser sent a message that this server could not understand"

Here is the corresponding message from the error log that seems relevant:

 [28/Oct/1997:14:46:02] warning: for host 128.239.207.191,
http-parse-request
 reports: while scanning HTTP headers, name without value: got line "post
 /uhtbin/cgisirsi/61/5 http/1.0"

The latest to complain is using the Netscape Gold v.3.03 browser.

We can't reproduce the problem in the office.  Monday, we will make an
office call to see the problem occur first-hand.  In the meantime, I would
appreciate help on the cause and the solution to this problem.

Thanks

Mack
-----
Mack A. Lundy III, Library Systems Manager
College of William and Mary, Swem Library
voice:  757.221.3114     fax:  757.221.2635
email:  mack at janus.swem.wm.edu



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