Interactive Chat for reference/helpdesk purposes?

[Toni Alatalo]

On Tue, 11 Mar 1997, Alejandro Garza Gonzalez wrote:

I have unfortunately no experience of using computer chat in public
library services, but in many some other places we have used that kind of
servives to provide technical help, for example.  Your expirement sounds
interesting!

> tools and telnet connections; we will try using a two-user talk program 
> (WinTalk and UNIX ytalk), where patrons connect to a telnet port on our 

Have you considered any other than talk-based applications, like IRC?
I think their openness would suite.

-
Toni Alatalo, civil servant             http://www.lib.hel.fi/~antont/		
Helsinki City Library / Cable Book      http://kirjakaapeli.lib.hel.fi/